On behalf of those responsible:Yohei Ohno
location: 03, COSMOSPAZIO, 1-31-18, Sakurashinmachi, Setagaya, Tokyo, Japan
phone number:+81 3-5760-6039
Selling price:Described in each product information
Required charges other than product price:In addition to the shipping charges and fees for cash on delivery, and for overseas shipments, you must pay import duties in addition to the payment amount displayed when ordering.
These import duties will be charged by the Customs Department upon receipt of the goods or at a later date.
Payment method and timing of payment:Credit card payment
Delivery time of goods:It will be delivered within 7 days after receiving your order.
Due to unseasonable weather, convenience of delivery company, or some other reason
In case of delay, we will inform you by e-mail etc.
Product delivery method: Sagawa for domestic : EMS for overseas
Regarding returns, defective products and cancellations:
1. We accept size exchange for bottoms (pants, skirts).
2. Please note that we cannot accept exchanges or returns of products other than bottoms for the convenience of our customers.
3. If you receive the wrong product, if the product is defective, or if there is damage or damage during shipping, we will replace or return the product.
4. Please note that if you wish to exchange or return goods in accordance with 1 and 3 above, we will handle them in accordance with the following rules.
(1) Please contact us within 7 days after the item arrives.
(2) After contacting the customer counter, we will send the product to the designated place and check the condition of the product.
(3) Please note that we cannot accept returns or exchanges in the following cases.
a. If the product is damaged or damaged by the customer
b. If the customer has lost or damaged accessories such as product tags, product boxes, replacement buttons, etc.
c. When the product has a feeling of use
d. For sale products, outlet sales products, lucky bag products
e. For made-to-order products and custom-made products
f. Hygiene products such as underwear and swimwear (except for defective products)
g. For products purchased at physical stores and products ordered outside of this site
(4) Handling of bottoms (pants, skirts) when changing sizes
(1) The size can be exchanged only once.
② The customer will be responsible for the cost of returning the product. Please send it back in advance.
③ If we do not have the desired size in stock, we will accept returns.
(5) Handling of wrong product or defective product
(1) If it is determined that the product is wrongly delivered or the product is defective, the shipping cost for returning the product will be borne by the Company.
② If the product is out of stock even if you request replacement, we will repair it.
In addition, if the repair is not possible, we will accept returns.
Return policy: Please contact us within 7 days after the item arrives.